FAQs

What size collar should I choose?

Dogs come in all shapes and sizes. The sizing chart below can be used as a guide. Please measure your dog's neck prior to purchasing. Allow sufficient room to slip two fingers between the collar and the dog's neck or a comfortable but secure fit. 

If you’re not sure of your dog's neck size, or your measurement is in between sizes, send our team a note via the contact form or e-mail cuddlemuttcustomer@gmail.com. We're happy to help!

How does shipping work?

For U.S. Customers: CuddleMutt offers free shipping through the United States Postal Service (USPS) on orders of $50 or more. 

For International Customers: Shipping costs vary by location and will be calculated during checkout. Please note any required customs fees and taxes are the buyer’s responsibility.

All orders will be shipped within four business days of receiving payment if the product is in stock. If the product is pre-order only, please reference the shipping timing on the specific product page, as timing will vary by product.

Can I return my product?

Returns and exchanges are accepted within 30 days of purchase. The customer is responsible for shipping costs incurred unless the product is defective. The product must be shipped back in original packaging and unused. If interested in returning or exchanging product, please e-mail customercare@cuddlemutt.com and we'll provide all the needed information. 

How do I care for my product?

Collars: CuddleMutt collars are made of vegan leather. A mixture of water and mild dish detergent can be used to wipe down the material. The CuddleMutt hardware can be polished with a brass cleaner. 

Blankets: A care label can be found on each blanket. All blankets are machine washable. Wash in cool/cold water and tumble dry.

Scarves/Bandanas: Machine wash cold, delicate cycle. Tumble dry low or lay flat to air dry.

Where will my blanket donation go?

A rescue or shelter is chosen quarterly to receive 20% of profits + blanket donations for that specific quarter. 

If you’re a shelter or rescue organization that would like to be added to our waitlist, contact us at cuddlemuttmn@gmail.com Our goal is to help and build relationships with as many shelters as possible nationwide.

Do you still have a question? E-mail cuddlemuttcustomer@gmail.com.